Terms of Use

1. Acceptance of the Terms

By creating an account, accepting an invitation, or using the Service, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, you must not use the Service.

2. The Service

Cartlynq provides a cloud-based operations dashboard for businesses that sell through WhatsApp and similar channels. The Service may include order tracking, customer management, invoicing, receipts, storefront tools, analytics, automation, referrals, billing, support, and related services.

We may modify, add, suspend, or remove features from time to time.

3. Eligibility and account security

• You must be at least 18 years old or the legal age of majority in your jurisdiction.
• You must have authority to bind the business you represent.
• You must provide accurate, current, and complete information.
• You are responsible for keeping login details secure and for all activity under your account.
• You must notify us promptly if you suspect unauthorized access or account misuse.

4. Workspace data and customer consent

You represent and warrant that you have the right to collect, store, process, and share the data you upload to the Service, including customer data, delivery data, and contact information.

You are responsible for giving your customers any notices and obtaining any consents required by law before you enter their data into Cartlynq.

5. Acceptable use

You agree not to:

• Use the Service for illegal, fraudulent, harmful, or deceptive activities.
• Upload content that is unlawful, abusive, defamatory, obscene, or infringing.
• Attempt to reverse engineer, interfere with, overload, or disrupt the Service.
• Bypass access controls, permission checks, rate limits, or security protections.
• Upload malware, malicious scripts, or harmful files.
• Use the Service to spam, harass, or mislead customers.

We may suspend or terminate access if we reasonably believe a violation or security risk has occurred.

6. Fees, billing, and subscription plans

Some features are available only on paid plans. Pricing, billing cycles, included features, and any promotional offers are described on the pricing page or in your order form.

Unless required by law or expressly stated otherwise, fees are non-refundable. If you fail to pay on time, we may restrict, suspend, or downgrade your workspace.

7. Intellectual property

Cartlynq and its licensors own the Service, including the software, templates, logos, and trademarks. You may not copy, distribute, modify, or create derivative works from the Service except as allowed by law or by written permission from us.

You retain ownership of your business data. We may use that data only as necessary to provide, secure, support, and improve the Service.

8. Third-party services

The Service may integrate with third-party products and services, including authentication, hosting, email delivery, payment processing, analytics, and logistics providers. Your use of those services may be subject to their own terms and privacy policies.

We are not responsible for third-party services that we do not control.

9. Privacy and data protection

Our collection and use of personal data is described in the Privacy Policy. By using the Service, you authorize us to process data in accordance with that policy and applicable law.

10. Warranties and disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the Service will be uninterrupted, secure, error-free, or suitable for every use case.

11. Limitation of liability

To the maximum extent permitted by law, Cartlynq will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity.

Our total liability for any claim related to the Service will not exceed the greater of the amount you paid to Cartlynq in the 12 months before the claim or one hundred US dollars (USD $100), unless applicable law requires a different limit.

12. Indemnity

You agree to defend, indemnify, and hold harmless Cartlynq and its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, and expenses arising out of your use of the Service, your content, your breach of these Terms, or your violation of another person's rights.

13. Suspension and termination

We may suspend or terminate your access if you violate these Terms, create security risk, fail to pay fees, or if we are required to do so by law. You may stop using the Service at any time, and you may request account deletion through the support process or available in-app controls.

14. Governing law and dispute resolution

These Terms are governed by the laws of Nigeria, without regard to conflict of law rules. If a dispute arises, the parties will first try to resolve it in good faith. If the dispute is not resolved, it may be submitted to arbitration or another lawful dispute resolution process in Lagos, Nigeria, unless applicable law requires otherwise.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we may notify you by email, in-app notice, or other reasonable means. Your continued use of the Service after the updated Terms take effect means you accept the updated Terms.

16. Contact us

Questions about these Terms can be sent to support@cartlynq.com.

Cartlynq Ltd is an online-first business operating from Port Harcourt, Rivers State, Nigeria. We do not currently maintain a public physical office.